To contact us you can call customer services on 0871 222 1130 (calls cost 10p per minute from a BT land line), or fill out the contact form below. We aim to reply to all queries the same or next working day.
| What gadgets are covered? | |
| All portable electronics such as mobile phones, smartphones, laptops, netbooks, tablets, e-readers, sat-navs, cameras, video cameras, mp3 players and games consoles, excluding all Apple products (iPhone, iPad, iPod, MacBook). | |
| What events are covered? | |
| Attended Theft. | Yes. |
| Unattended Theft: | |
| - From a secure vehicle | Yes. |
| - From secure premises. | Yes. |
| Loss. | Yes - for mobile phones only. |
| Accidental Damage. | Yes. |
| Water Damage. | Yes. |
| International cover. | Yes - for 60 days. |
| What is not covered? | |
| An excess fee | £40 for theft or accidental damage £60 for loss £75 for claims made abroad £75 for laptops. |
| Unattended Theft. | When left in a public place. |
| Breakdown | When covered by the warranty. |
| Loss | For any gadget other than a mobile phone. |
| Apple Products | iPhone, iPod, iPad, MacBook, Apple TV etc. |
GizCover.co.uk is a specialist provider of gadget insurance to UK consumers. We are dedicated to providing the highest service to our customers. Operated by Treacle Ltd, we have been providing insurance services to UK consumers since 2003. We are a limited company (Registration number 4730342).
Treacle Ltd is an appointed representative of Supercover Insurance Ltd, 602 Cumberland House, 80 Scrubs lane, London NW10 6RF, underwritten by UK General Insurance Limited on behalf of Ageas Insurance Limited, registered in England no. 354568.
If you do not yet have a policy with us you can contact a member of our sales team using the contact form. If you have a policy with us you can call on 0871 222 1130, or if you would rather contact us in writing the address is GizCover, Supercover Insurance Ltd, 602 Cumberland House, 80 Scrubs Lane, London NW10 6RF.
Yes. GizCover is a trading name of Treacle Ltd, which is an appointed representative of Supercover Insurance Ltd, 602 Cumberland House, 80 Scrubs lane, London NW10 6RF which is authorised and regulated by the Financial Services Authority. SuperCover Insurance Ltd's FSA register number is 313806. You can check this on the FSA's Register by visiting the FSA's website http://www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
Attended theft, unattended theft (from secure premises or a secure vehicle - excluding commercial vehicles), loss (for mobiole phones only), extended warranty (for up to 5 years), accidental damage (including water damage) and international cover (for 60 days in any year).
Deliberate damage, failing to report the loss or theft to the appropriate authorities, loss for gadgets other than a mobile phone, failing to provide a valid proof of purchase (see making a claim) and all Apple made products (iPhones, iPads, iPods, MacBooks).
No. The gadget must be equal to or less than 6 months old when the policy is first taken out.
Yes, but the replacement cost of a claim for loss or theft is limited to £500 per gadget.
Yes, there is a limit of 500 per insured item and a limit of 1 claim per year per insured item.
Yes. It is the first £40 of each theft or accidental damage claim, or the first £60 of each loss claim (mobile phones only), for any claim made outside the UK, Isle of Man and Channel Islands it is £75. If your claim is for a laptop it is the first £75 of any claim.
All GizCover insurance policies are underwritten by UK General Insurance Limited on behalf of Ageas Insurance Limited, registered in England no. 354568.
Yes, we only offer annual policies.At the end of the initial term we do not automatically renew the policy, but will contact you with the option to renew.
The International Mobile Equipment Identifier, or IMEI, is a unique 15 digit number given to all mobile phones. This number is used by the mobile networks to indentify phones, and to prevent stolen phones from being used.
To view your IMEI number press 
on your phone's keypad and a long number will be displayed on the screen of the phone, usually beginning 35 or 01. We require is the first 15 digits of this number, without any "/" or "-" characters.
You may also find it on a label on the back of your phone underneath the battery (again, ignore any "/" or "-" characters).
We understand that being without a gadget is difficult without the added problem of a long claims process. Follow our simple claims procedure. It can be done over the telephone or by email.
In order to make a claim we need you to provide a proof of purchase for your gadget. The documents we require are one or more of the following: 1. A receipt from the original purchase of the gadget, or in the case of mobile phones 2. A contract agreement with your network provider. Each of these have the details we need.
Yes. The policy can be cancelled within 14 days of you receiving your insurance confirmation for a full refund of your premium. If you cancel after this period there is an administration fee of 25% of the annual premium (with a minimum fee applying of £10).
To cancel your policy write to us at GizCover, Supercover Insurance Ltd, 602 Cumberland House, 80 Scrubs Lane, London NW10 6RF. Please include your full details and policy reference to assist us in processing your refund.
The terms and conditions are available here.
Yes, we'll be happy to answer any questions that you have. Contact us here.
We pride ourselves on the service we offer, however your right to complain is important to us. Should you wish to complain, please either write to us at GizCover, Supercover Insurance Ltd, 602 Cumberland House, 80 Scrubs lane, London NW10 6RF, or telephone us on 0871 222 1130. We will do our best to resolve your complaint as quickly as possible. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
Making a claim is straightforward. Call the claims team on 0871 222 1130 if you require further assistance.
In order to make a claim follow these procedures:
You will be required to produce a proof of purchase that shows the date of supply and in the case of a mobile phone, the IMEI number, in order to make a claim.
GizCover is is a specialist provider of gadget insurance to UK consumers.
We are dedicated to providing the highest service to our customers, whilst offering the lowest premiums.
GizCover is a trademark and trading name of Treacle Ltd, who have been providing mobile phone services to UK consumers since 2003. We are a limited company (Registration number 4730342).
Treacle Ltd is an appointed representative of Supercover Insurance Ltd, 602 Cumberland House, 80 Scrubs lane, London NW10 6RF. Supercover Insurance Ltd is authorised and regulated by the Financial Services Authority. SuperCover Insurance Ltd's FSA register number is 313806.
You can check this on the FSA's Register by visiting the FSA's website at http://www.fsa.gov.uk/Pages/register/ or by contacting the FSA on 0845 606 1234.
Our Online Privacy Practices
Your right to privacy is important to us.
We are keen to strike a fair balance between your privacy and ensuring you obtain full value from any other products or services that we may be able to market to you.
We are fully registered under the Data Protection Act 1998 and ensure we comply with all protection the Act affords to you. Further information on the Act is available on the internet at www.informationcommissioner.gov.uk/
Information you provide
Any information that you provide to us is treated as confidential. In order to ensure that you can buy safely on-line we have made strenuous efforts to ensure that security is one of our highest priorities. We have devoted a great deal of effort to ensure that our online security measures help to safeguard your information. We use industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your credit card details.
In some areas of our web site, we ask you to provide information that will enable us to enhance your site visit or reply to you after your visit or to transact with you in relation to our service. This would include where you provide feedback to us through any form on our website or when you complete an order for our service.
In relation to any information that you provide to us: You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, address and email address, to the extent reasonably necessary to provide the service which is available through our website by Treacle Ltd and Supercover Insurance Ltd, and to market to you other products or services that are provided by us, and only us, that we feel may interest you.
We will not divulge any any personal information which relates to and identifies you, including but not limited to your name, address and email address, to any third parties.
Cookies
We do use cookies, but only to store the name of the referring website and to enable us to provide you with an insurance quote. We do not use cookies for collecting user information from the site and we will not collect any information about you except that required for system administration of the Web server and otherwise as described above.
GizCover is a trading name of Treacle Ltd who are an appointed representative of Supercover Insurance Ltd, who are authorised and regulated by The Financial Services Authority registration number 313806.
All content © GizCover 2012.